Residents, we appreciate you taking the time to read this. If you follow this guide, your renting experience will be enjoyable and hassle free!
Be proactive about repairs. If you have any questions about any issue possibly needing repair let us know. Small issues can become big problems and we want to avoid this.
Once a maintenance request has been submitted, we will contact a vendor, please allow two days for them to get back with you (non emergencies). If, for any reason, they do not reach out in that timeframe please contact us.
Be communicative. We respect your privacy and as such will not go out of our way to contact you so if you have a concern or repair issue, we need to know and we are always available. We want you to be happy with our service!!
Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you as well.
Please be advised, in most cases, photo/video evidence of the issue will be requested. It would be very helpful and expedite the request if photos are provided at the time the work order is submitted. We do understand some requests may not be visible, all we ask is that you do your best. The photos can be easily uploaded and sent with the request.
In some cases our initial response will be for Valiant and/or a vendor to contact you to gather more information and to troubleshoot the issue. If only the vendor makes contact after the initial request, Valiant will assume the tenant and vendor have scheduled the repair and the work will be completed.
Common Maintenance How To's