Management FAQs

• Are you licensed?

  Yes, Valiant Realty & Management LLC is a full service real estate brokerage in the state of Florida. We specialize in property management but provide sales & listings services as well. Charles Tripp is the managing Real Estate broker and is licensed in the state of Florida. All agents/managers working with the company are licensed as agents, are members of the Northeast Florida Association of Realtors, and we are a member of the National Association of Residential Property Managers (NARPM).

• What are your fees?

  The tenant procurement fee is 50% of the first full month's rent, for every occupied month that follows the management fee is $190.00 . The lease renewal fee is $225.00. There is an optional Owner's Assurance package for an additional $ 40.00 per month.

• Are there any costs to get started?

  None. There are no upfront fees or out of pocket expenses.

• Why should I hire a professional to manage my property?

  While the reasons our clients choose professional property management vary, here are some of the key reasons many people elect professional management over self-management:

  • We handle maintenance and emergency repairs in-house, allowing you to sleep at night and save money.
  • We enforce collection of rents and serve the proper notices upon failure to pay.
  • We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble.
  • We know the local market, have an extensive network of contacts, and have advertising resources available to us. This allows us to effectively market your vacant home to prospective residents to get it filled.

• I have used a property management company before and I was unhappy with the services they provided what makes Valiant different?

  This is the most common question we see and frankly it is what sets us apart.
  
  Real estate sales agents have flooded the property management field for the last several years. Most of these agents are looking to supplement their income and they simply are not equipped to manage properties. Many prospective clients tell us about their previous experience with these agents. This has created a burden of proof on us. We welcome this as we are very committed, experienced and confident in our ability to manage your property.
  
  For Valiant: It is extremely important that we always have open lines of communication with our owners and tenants. If an owner or a tenant contacts us they will receive a return call, text or email within a few hours, if not a few minutes.
  
  Property management issues arise at a moment’s notice and those issues need to be addressed quickly. Our response time ensures maintenance issues and repairs do not do more damage than they should or become more expensive. This also keeps everyone happy.
  
  Most of the owners Valiant works with who have used other management companies in the past tell us how disappointed they were with the level of communication provided to them. Quite quickly these same owners comment on our accessibility and communication.
  
  Fix an item quickly, attend to an owner or tenant’s needs correctly the first time and property management becomes a successful endeavor.

• What is your termination fee or cancellation clause?

  Most companies have a termination fee or cancellation clause. These can be several hundred dollars, a full month’s rent or higher and will remain in effect throughout the management of the property. Valiant has no termination or exit fees. We do request 30 days notice if that cannot be granted the current month of termination's management fee will still apply.

• How long will it take to rent my property?

  It depends on the home’s condition, how much you want in rent, and what the local market will support. We place a tenant on average well below 30 days, in many cases we can have a tenant within a week or two. As stated previously this depends on the condition and rental price but the time of year and the demand for the area must be taken into consideration as well. For example, on average, homes rent very quickly in the summer when compared to fall/ winter.

• What does Valiant need to start managing my property?

  After choosing us to manage your property, we would need the following things:

  • A signed management agreement & solveny statement
  • A copy of all current leases, along with current tenant balances, amount of deposit, and any notices pending for tenant.
  • All keys associated with units and storage
  • A summary of what utilities are paid by tenant, and which by owner
  • On call 24/7 maintenance to handle any repair at any time

• I own several properties in the area, Do you provide discounts for multi property/ unit owners?

  Absolutely.

• What are the expectations for my property's condition prior to listing it ?

  Great question. The property needs to be habitable. There are certain conditions that are necessary for any property to be habitable and in most cases they already are. For Valiant, we take great pride in providing our residents the best move in experience possible. We strongly believe first impressions set the tone for the entire tenancy. With that we expect the property to be professionally cleaned, carpets cleaned, locks changed, free of any personal items and all mechanical components must be functioning as designed.
  
  The residents are required, with normal wear and tear considered, to return the property in a similar condition as when they moved in. When a new resident sees a home is being cared for and are pleased to move in, we see less problems throughout their tenancy. This helps Valiant keep high resident retention as a result.

• How do you determine a rental rate for my property?

  Our agents have been in property management over two decade so we know the market. Between using our local data, general knowledge of your neighborhood, previous properties that rented in the area, and the specs/condition of your house, we can determine the right rental rate.

• How long Of A Lease Do You Sign?

  We will sign whatever period works for you as the owner. Some owners will rent for as little as 7 months and others request 2 year leases.

• How will my property be shown?

  Unlike other management companies that give prospects the lockbox codes or keys for a self tour, your property will only be shown to pre-qualified prospects by a licensed real estate agent. Valiant will never subscribe to the self tour movement that a lot of companies are now using almost exclusively. Allowing prospects (essentially strangers at this point) to tour a property without an agent being present is not our style. While our concern is with the property itself with self showings nothing can replace meeting with and having a face to face interaction with prospective tenants.

• How do I know you’ll find a qualified tenant?

  We will run a credit report, conduct background screenings, review employment history, and check local and national sexual offender databases. This is a very important part of the process and determines much of what transpires during a tenancy. To Valiant, this is crucial aspect to our success. If a prospect passes our screening you will be notified immediately.

• Who holds the tenant’s deposit?

  In most cases Valiant Realty & Management LLC holds the tenant’s security deposit in a Florida based bank trust account. However, there are owners who keep security deposits as long as they follow Chapter 83 requirements for handling security deposits.

• Do I Get To See The Lease Or Sign It?

  You are able to see a sample lease. Once we have a tenant and fully signed lease for your property we will upload the fully signed lease to your owners portal for easy access. Per our management agreement you will not be signing the lease; we are able to sign them on your behalf.

• How do I get paid each month?

  Tenants are required to pay rent on the 1st of the month. They are given a few days grace period per the lease agreement. Once we receive the rent an owner can expect to be paid within the first two weeks of the month via ACH. Typically we pay owners on the 8th of the month accounting for holidays and weekends.

• How do I pay management fees?

  Management fees are deducted from the monthly rent proceeds prior to sending you your proceeds.

For more information, please go to the Owner Faqs page under the Owners tab